Frequently Asked Questions
Everything you need to know about shopping with PILLARS.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, which typically takes 3-5 business days. International shipping is also available and varies by destination.
How do I return or exchange an item?
If you are not satisfied with your purchase, you can return or exchange items within 30 days of delivery, provided they are in their original, unworn condition with tags attached.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
PILLARS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these to your own measurements for the best fit.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with vetted manufacturers to ensure our fabrics meet high standards for durability and ethical production.